This page compiles the most frequently asked questions about Fair Go Casino from Australian players, drawn from real player reviews and common support queries.
About Fair Go Casino
What is Fair Go Casino?
Fair Go Casino is an online casino launched in 2017, specifically targeting Australian and New Zealand players. It operates in AUD, supports a wide range of pokies and table games from leading providers including RTG, Betsoft, and Pragmatic Play, and is licensed under Curacao eGaming regulations.
Who operates Fair Go Casino?
The operator behind Fair Go Casino has not been publicly disclosed. The casino is affiliated with the Total Affiliates affiliate program and accepts players from Australia and New Zealand.
Is Fair Go Casino legal in Australia?
Fair Go Casino is licensed by Curacao eGaming and legally operates offshore. Many Australian players access the casino without issue. While Australia's Interactive Gambling Act 2001 restricts certain forms of online gambling by domestic operators, offshore casinos serving Australian players operate in a regulatory grey area. Players should review their personal legal situation before playing.
Account & Verification
How do I create an account at Fair Go Casino?
Visit the Fair Go Casino website and click "Sign Up" or "Register". Complete the registration form with your name, email, date of birth, and contact details. Account registration is free and takes less than 2 minutes. You must be 18+ to register.
What documents do I need for KYC verification?
You will typically need to provide: a government-issued photo ID (passport or driver's licence), proof of residential address (utility bill or bank statement dated within 3 months), and proof of your payment method. Submit these documents to the casino's secure verification portal as soon as possible after registration to avoid withdrawal delays.
Can I close my account?
Yes. Contact Fair Go Casino's live chat support at any time to request account closure or self-exclusion. Withdrawal any remaining balance before requesting closure. Self-exclusion requests for responsible gambling purposes are actioned immediately.
Bonuses & Promotions
What is the Fair Go Casino welcome bonus?
New players receive a 100% deposit match bonus up to AU$200, claimable up to five times for a total potential bonus of AU$1,000. Wagering requirements apply — read the full terms on the casino's website before claiming.
Are there ongoing promotions at Fair Go?
Yes. Regular promotions include VIP Thursday bonuses, Koala Monday free spins, weekend cashback, Neosurf deposit bonuses, monthly free bonuses, instant cashback, a refer-a-mate program, comp points exchange, and regular tournaments including Kev's Bush Bonanza jackpots.
What are wagering requirements?
Wagering requirements specify how many times you must bet your bonus funds before they can be withdrawn. Different games contribute different percentages toward meeting requirements — pokies typically contribute 100%, while table games may contribute less. Always check the specific terms before accepting a bonus offer.
Deposits & Withdrawals
What is the minimum deposit at Fair Go Casino?
The minimum deposit is AU$5 — one of the lowest in the Australian online casino market, making Fair Go accessible for all budget levels.
What payment methods are accepted?
Deposits: Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet, JET Bank Transfer, Bitcoin, Ethereum, Lightning Bitcoin, Bitcoin Cash, Litecoin, and Tether (USDT).
Withdrawals: Wire Transfer, Bitcoin (and other supported crypto), and eZeeWallet.
How long do withdrawals take?
Fair Go Casino processes withdrawals within up to 2 business days. Bitcoin and other cryptocurrency withdrawals are typically faster, often confirmed on-chain within a few hours. Wire transfers take the full processing period. The weekly withdrawal limit is AU$2,500.
Games
How many games does Fair Go Casino offer?
Fair Go Casino offers 280+ games including video pokies, classic pokies, progressive jackpots, table games (blackjack, roulette, baccarat, craps), video poker, specialty games, and live casino games.
Is there a mobile version of Fair Go Casino?
Fair Go Casino does not have a dedicated mobile app, but the website is fully optimised for mobile browsers on iOS and Android devices. No download is required — simply visit the website on your mobile device and log in to play.
What is Kev's Bush Bonanza?
Kev's Bush Bonanza is an exclusive pokie game available only at Fair Go Casino. It's an Australian-themed slot featuring characters and settings from the Australian bush. It cannot be played at any other online casino.
Support
How do I contact Fair Go Casino customer support?
Fair Go Casino offers 24/7 live chat support, email support, and a telephone callback service. Live chat is the fastest option and is typically answered within 60–90 seconds based on player reports.
What languages is support available in?
Customer support is available in English only.